Terms & Conditions & Privacy Policy

Last updated: November 2025
 

1. Introduction

Neigh Care LLC (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring a positive experience when you inquire about or use our pet sitting and dog walking services. These Terms & Conditions and Privacy Policy describe how we collect, use, and safeguard the personal information you submit through our website, online forms, or other communication channels.
By submitting an inquiry form or otherwise providing personal information to Neigh Care LLC, you agree to these terms.

 

2. Information We Collect

When you submit an inquiry form or communicate with us, we may collect the following information:
  • Name
  • Phone number
  • Email address
  • Home address (for determining serviceability and planning care)
  • Pet information (names, species, needs, temperament)
  • Scheduling details and service requests
  • Any additional information voluntarily provided
We do not collect payment information through inquiry forms.

 

3. How We Use Your Information

We use the information you provide to:
  • Respond to your inquiry or service request
  • Determine whether your home is within our service area
  • Assess whether we are a good fit for your pet care needs
  • Communicate about scheduling, availability, and next steps
  • Provide estimates, onboarding materials, or required agreements
  • Improve our services and client experience
We do not sell or share your personal information with third-party marketers.

 

4. How We Protect Your Information

Neigh Care LLC takes reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. These include:
  • Secure CRM platforms and encrypted communication tools
  • Restricted access to client data within our business
  • Policies requiring confidentiality from employees and contractors
However, no method of digital transmission is 100% secure, and we cannot guarantee absolute security.

 

5. How Long We Keep Your Information

We retain inquiry information for as long as necessary to:
  • Communicate with you about potential services
  • Maintain accurate business records
  • Comply with legal obligations
If you do not become a client, you may request deletion of your information at any time (see Section 9).

 

6. Sharing Your Information

We may share your information only when necessary:
  • With trusted platforms we use (such as our CRM, scheduling tools, or email systems) for business operations
  • With employees/contractors who need the information to provide pet care
  • To comply with a legal obligation or protect our rights and safety
We do not share personal data with unrelated third parties.

 

7. Client Responsibilities

By submitting an inquiry:
  • You agree that the information you provide is accurate and complete
  • You give permission for Neigh Care LLC to contact you by phone, text, or email in response to your inquiry
  • You understand that completing an inquiry form does not guarantee availability or acceptance as a client

 

8. Cookies & Website Tracking

Our website or form provider may use cookies or analytics tools to improve functionality and understand visitor behavior. This information is anonymous and not linked to your identity.

 

9. Your Rights

At any time, you may request:
  • Access to the personal information we hold about you
  • Correction of inaccurate information
  • Deletion of your information (unless required for legal or business purposes)
Requests can be sent to: neighcarellc@gmail.com.

 

10. Minors

Our services and inquiry forms are intended for adults. We do not knowingly collect information from individuals under 18.

 

11. Changes to This Policy

Neigh Care LLC may update these Terms & Conditions and Privacy Policy at any time. Updates will be posted with a revised “Last updated” date.

 

12. Contact Information

If you have questions about these terms or how your information is used, please contact us: Neigh Care LLC
Email: neighcarellc@gmail.com
Summerville, SC
 
By submitting an inquiry or form, you acknowledge that you have read and agree to these Terms & Conditions and Privacy Policy.