Frequently Asked Questions
Is Neigh Care insured?
Absolutely! Neigh Care is insured by The Business Insurers of the Carolinas. Certificate of Coverage is available upon request.
Do you only care for Horses?
My pet requires medication. Can you administer meds?
How much advance notice do you require?
Why is a meet & greet required prior to the first service?
How do I schedule or cancel services?
While services requested through texts and emails will be responded to as soon as possible, the most effective way to schedule services is by logging into your client account and clicking on the ‘Schedule’ tab. Once submitted, Neigh Care will add your pet(s) to our schedule and email you an invoice. Cancellations can also be processed through your client account.
What is your Cancellation policy?
Cancellation can be requested 24 hours a day through the client’s Time to Pet account. Deposits for basic service are due 3 days before service and are non-refundable. Cancellations made less than 24 hours prior to the start of basic services will be charged for the first visit and the deposit will be forfeited.
Due to the high demand for holiday dates, deposits will be forfeited for holiday cancellations less than 14 days before the service begins. Should the client cancel services less than 3 days before holiday services begin, the entire payment is forfeited. Emergency and unique situations can be discussed as they arise.
If you return early when a series of visits have been scheduled, please notify us as soon as possible. The client will only be charged for the next visit or the current visit in progress. (For example, if you notify Neigh Care at 9pm that you will be back at 6am, you will pay for the following morning visit. If you notify Neigh Care before or during the evening visit that you will be back at 6am, you still have to pay for that evening visit, but you do not have to pay for the following morning visit.)
For our complete payment and cancellation policy Click here.