FAQs

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Is Neigh Care insured?

Absolutely! Neigh Care is insured by The Business Insurers of the Carolinas. Certificate of Coverage is available upon request.

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Do you only care for Horses?

Neigh Care is experienced and specialize in Equine Care however no pet is off limits. Dogs, cats, birds, llamas, donkeys, chickens, turtles, rabbits. We are open to caring for any pet you have. The meet & greet will give us the opportunity to meet all your pets and be sure all their needs are met while you are away. We are unable to care for animals used for commercial gain as they are not covered under our insurance policy.

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My pet requires medication. Can you administer meds?

Yes. Neigh Care is educated and experienced in dispensing oral and topical medications. I only have Equine experience for Intramuscular/ Intravenous medications, and equine inhalers at this time. Please see our Service and Rates for more information.

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How do I sign up for a service if I’m a new client?

Please contact Neigh Care via email or text We will then contact you to schedule our initial meet & greet and send you a link to complete your online client account.

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How much advance notice do you require?

There is no such thing as booking a service too early. We are happy to accept last minute requests as our schedule will accommodate. There are no additional charges. However, if you aren’t a current client, we will need to schedule a meet & greet prior to any services.

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Why is a meet & greet required prior to the first service?

The free meet & greet gives the care provider the opportunity to meet you and your pet(s) as well as learn the house rules. It’s a great time for you to get to know us and ask questions. In addition, it gives us an opportunity to fully understand our instructions to ensure we have all the information needed to care for your pet while you are away. At the meet & greet please be prepared to show vaccination records, provide keys, and sign service forms.

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How do I schedule or cancel services?

The meet & greet also gives me the chance to give you a quick tutorial of the Time to Pet software; used to schedule, cancel, make payments and message me. If you are ready then, we can walk through how to book your first visit. If you don’t have a date in mind for your first visit at the meet & greet, that’s ok! You can book it later.

While services requested through texts and emails will be responded to as soon as possible, the most effective way to schedule services is by logging into your client account and clicking on the ‘Schedule’ tab. Once submitted, Neigh Care will add your pet(s) to our schedule and email you an invoice. Cancellations can also be processed through your client account.

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What is your Cancellation policy?

Cancellation can be requested 24 hours a day through the client’s Time to Pet account. Deposits for basic service are due 3 days before service and are non-refundable. Cancellations made less than 24 hours prior to the start of basic services will be charged for the first visit and the deposit will be forfeited.

Due to the high demand for holiday dates, deposits will be forfeited for holiday cancellations less than 14 days before the service begins. Should the client cancel services less than 3 days before holiday services begin, the entire payment is forfeited. Emergency and unique situations can be discussed as they arise.

If you return early when a series of visits have been scheduled, please notify us as soon as possible. The client will only be charged for the next visit or the current visit in progress. (For example, if you notify Neigh Care at 9pm that you will be back at 6am, you will pay for the following morning visit. If you notify Neigh Care before or during the evening visit that you will be back at 6am, you still have to pay for that evening visit, but you do not have to pay for the following morning visit.)

For our complete payment and cancellation policy Click here.

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What days count as holidays?

Holiday payment and cancellation policies apply to any dates 3 days before and after a holiday. Holiday prices only pertain to the holiday itself. Holidays include New Year’s Eve, New Years, Memorial Day, Easter Sunday, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas.

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How are keys handled?

The security of your home is important to us while you are away. There are multiple options for us to establish access while you are not home. Some clients provide Neigh Care with a key that is locked in our office unless in use to complete a visit. Other clients prefer to keep a key available on the property in a secure location for us to return to its spot after each visit. At the Meet & Greet we will determine what works best for you and your property.

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How do I make a payment?

Invoices will be emailed to the client via the Time to Pet software. Services must be paid in full prior to the date of service unless otherwise agreed upon. We accept all major credit cards, debit cards, ACH, checks and cash. Please make checks payable to Neigh Care, LLC.

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